Technical Support

This site is for customers who have purchased Netronome’s Agilio SmartNICs and software products in 2015 and beyond. The Netronome Legacy Support Site ensures seamless support for existing customers who have deployed Netronome Flow Processor solutions prior to 2015.


Switching Between Firmware
Note - Be aware that this instructions are not applicable for the NFP4C SDK use case! Netronome smartNIC's can operate in a number of different mode...
Tue, Jul 2, 2019 at 11:33 AM
Cables and Transceivers
Below, we are presenting a list of cables and transceivers that that have been tested by Netronome, or by customers. This  list is provided ONLY as a guide....
Mon, Apr 8, 2024 at 11:03 AM
Recovering an Unresponsive Agilio SmartNIC
Note - Be aware that the recovery instructions are not directly applicable for the P4C SDK use case! In this scenario, the SmartNIC is still detec...
Tue, Jul 2, 2019 at 11:34 AM
Images Container Due to system limitations, images for various knowledgebase articles are stored here (as attachments).
Thu, Apr 22, 2021 at 11:05 AM