Technical Support

This site is for customers who have purchased Netronome’s Agilio SmartNICs and software products in 2015 and beyond. The Netronome Legacy Support Site ensures seamless support for existing customers who have deployed Netronome Flow Processor solutions prior to 2015.


Switching Between Firmware
Netronome smartNIC's can operate in a number of different modes by loading different firmware to the smartNIC. The NFP driver is responisble for locati...
Thu, Feb 7, 2019 at 2:36 PM
Cables and Transceivers
We maintain a list of cables and transceivers that have been used (or even qualified) by Netronome or one of our customers. This list is provided ONLY as a ...
Thu, Feb 7, 2019 at 2:37 PM
Recovering an Unresponsive Agilio SmartNIC
In this scenario, the SmartNIC is still detected by the PCI interface - which can be confirmed by the lspci command, however all other functionality seems t...
Mon, Oct 22, 2018 at 7:51 AM